If you want end users to be able to activate your product by phone, specify the phone number that end users should call to request an offline activation. The phone number that you enter should be your own organization's phone number—typically, the phone number for your customer support staff. For more information about offline activations, see "Overview of the Activation Process" in the InstallShield Help Library.

If you do not want end users to be able to activate your product by phone, leave this property blank. The Activate by Phone option will not be displayed on the trialware run-time dialogs.

The request codes and response codes that are used with phone activations are shorter than the ones that are used with offline email activations; the shorter length of the codes makes it possible to read the codes over the phone. However, short codes are not as secure as the longer codes used with email activations. Therefore, Macrovision recommends that you carefully consider the security risks associated with offline phone activation before offering it as an offline activation method. Use of this option is at your own risk, and Macrovision accepts no responsibility if your company experiences security issues.

## Offline Phone Activation Process

With a phone activation, the end user calls the telephone number (usually a number for customer support) that you provided and reads a response code and serial number. Your customer support employee logs on to the Publisher Web Site for the InstallShield Activation Service and enters the response code and serial number. The Web site provides the corresponding request code, and your employee reads it to the end user, who enters it in the trialware run-time dialog to complete the activation process.

## Format for this Property

This property lets you specify the following:

- One or more phone numbers.
- One or more locations. For example, if you have offices in North America and Europe, you might want to provide one phone number for customers calling from North America and a different phone number for customers calling from Europe.
- Other text strings, such as hours of operation.

The format for this property is:

    Location1;Phone1|Location2;Phone2

Location1, Phone1, Location2, and Phone2 each represent a different text string. You can add as many locations and phone numbers as necessary. Use a pipe (|) to separate each set of locations and phone numbers.

For example, you can set this property to the following value:

    North America (English);1-800-555-1234 (Mon. 12 a.m. -
    Sat. 12 a.m. US Central)|Europe (English);+44 (0) 555 555 5678
    (Mon. 6 a.m. - Sat. 6 p.m. GMT)

For the above example:

- Location1 = North America (English)
- Phone1 = 1-800-555-1234 (Mon. 12 a.m. - Sat. 12 a.m. US Central)
- Location2 = Europe (English)
- Phone2 = +44 (0) 555 555 5678 (Mon. 6 a.m. - Sat. 6 p.m. GMT)

If the end user chooses to use activate by phone, the trialware run-time dialog will have a drop-down list with the following options:

- ±±ÃÀÖÞ (Ó¢Óï)
- Å·ÖÞ (Ó¢Óï)

If the end user selects the North America option, the following text is displayed in the trialware run-time dialog:

    North America (English): 1-800-555-1234 (Mon. 12 a.m. - Sat. 12 a.m. US Central)

If the end user selects the Europe option, the following text is displayed in the trialware run-time dialog:

    Europe (English): +44 (0) 555 555 5678 (Mon. 6 a.m. - Sat. 6 p.m. GMT)