If you want end users to be able to activate your product by email, specify the email address that end users should use to request an offline activation. This email address is typically a distribution-list email address that your customer service staff monitors often. Note that the default value is a sample email address. You must change this default value or delete it before releasing your trialware.

If you do not want end users to be able to activate your product by email, leave this property blank. The Activate by Email option will not be displayed on the trialware run-time dialogs.

When an end user starts the activation process, an online activation (through the Internet) is first attempted. If the online activation does not succeed, the end user is given the option to retry the activation by Internet. If email activation is allowed, the end user is given the option to activate by email. The following steps outline the email activation process:

- The end user clicks the email hyperlink (which is the value that you specify for the Offline Activation Email property) in the trialware run-time dialog. Doing so opens an email message that the end user can send to you to request an offline email activation. The email message automatically contains the name of the product, the serial number, and the response code. The To line of the message contains the email address that you specified in this property.
- The end user sends the email message.
- Your sales or support employees receive the email message, and one of them logs on to the Publisher Web Site for the InstallShield Activation Service, copies the request code and serial number from the end user's email message, and obtains the corresponding response code.
- Your sales or support employee then copies the response code from the Web site into an email reply message, and sends the message to the end user.
- The end user copies the response code from the email message into the trialware run-time dialog.

The product is now activated on the end user's machine.