| ### No Internet connection is detected

InstallShield cannot link to the Knowledge Base because no Internet connection is detected on your system.

TIPS

1) If you have a physical connection to the Internet, try establishing a connection manually. Then try to access the "Go to Knowledge Base Article" link from the Output window in InstallShield again.

2) If you DO NOT have a physical connection to the Internet, then visit http://www.macrovision.com/support/index.shtml from a machine that is connected to the Internet. Once you bring up the Support page, select the product from the list and type the error code in the search field. Then click the Search button. A summary list of the available documents for the error code will be shown. You can click an item in the list to see the corresponding article.